Polices & FAQs
LIABILITY
Once our equipment is set up we accept no liability for any accidents, personal injuries or loss of property.
SAFETY POLICY
We love seeing how excited kids and their siblings get while we are setting up a rental. With this being said, we ask that you provide adult supervision to children under the age of 10 if they will be in the room during the glampsite setup. This is to keep everyone safe as things are moving around!
PREPARING FOR YOUR EVENT DATE
Our team is not responsible to help move furniture and to clear the space for your event rental. Please note that our glampsite tents are about three feet wide and house a twin size air mattress in them. We ask that the room in which your event will be in, be cleared of everything prior to us setting up. Also, please make sure floors to area are cleaned (vacuumed/mopped).
For your child's safety as we set everything up, please ensure supervision for any children under the age of 10 if they will be in the designated event space during set up.
We ask that if you are able to, please ask each guest to bring a sleepover pillow for additional sanitization purposes (everything is deep washed and sanitized between parties).
CUSTOMS THEMES
Don't see a theme that fits what you have in mind? No problem! Tiny Little Glampers LLC will be happy to make you're vision happen. Select Custom Theme on your Booking Request Form! Customs themes are a fee of $200 due with your booking deposit at the time of booking.
HOW ARE PAYMENTS MADE?
Tiny Little Glampers, LLC requires a $150 deposit (non refundable) when booking to reserve your date. The balance is due in full one week prior to your party. After final payment is made you can no longer lower your number of guests and we will not provide a refund if a guest is a no show. If you need to add a guest(s) ($30ea) we will do our best to accommodate your request based on inventory.
WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?
We love seeing that the glampsite was fully enjoyed when we come to pick it up the next morning! As a small business, we take additional time and careful measures to guarantee the quality of our rental inventory to every client without having to raise our rental rate.
We kindly request that you ask guests to refrain from jumping on the glampsite beds. This "rule" is in place to minimize the risk for injury and leave little room for inventory damage to occur!
We require a $75 refundable damage deposit (due with final payment). Rental items will be examined after supplies are returned to Tiny Little Glampers, LLC. If no damage has occurred the deposit will be refunded within 24 hours of party end time. If damage occurred Tiny Little Glampers, LLC will deduct the cost of replacement or labor needed to fix damage from the $75 deposit. If cost of damage exceeds $75 the client will be billed.
PET'S ARE CUTE, BUT...
We ask that no pets are in or directly around the party setup area.
SMOKE FREE ENVIRONMENT
All parties MUST be set up in a smoke-free environment. We reserve the right to charge a $100 cleaning fee as well as the surrender of your deposit if the teepees or party accessories are soiled with the smell of smoke.
FOOD & BEVERAGE
Only light snacks may be eaten inside teepees and on beds, linens, and rugs. (i.e. popcorn, pretzels) We ask that all beverages should be light-colored or clear. While we understand accidents can happen, you may be held responsible for any damage to any of the rentals. Any food or pet stains on the teepees or party rentals will incur a $100 cleaning fee and the loss of damage deposit.
WHAT AREA DO YOU SERVE AND IS THERE A TRAVEL FEE?
We service Indianapolis and it's surrounding areas.
Travel Fee: The first 20 miles from our home base in Danville are included. Additional miles are $1/mile x 4trips.
Example: If you are located 32 miles from our home base. That is 12 additional miles so your travel fee would be $48.
WHAT IS YOUR CANCELLATION POLICY?
Tiny Little Glampers, LLC allows cancellations up until 10 days before your party date. Deposit and custom theme fees are non refundable. If you need to reschedule for any reason, we will gladly offer you the next date available.
You have within 7 days of your event to change or alter the number of teepees. After you can no longer lower your number of guests and we will not provide a refund if a guest is a no show. If you need to add a guest(s) ($30ea) we will do our best to accommodate your request based on inventory.
HOW LONG DOES IT TAKE TO SET UP & TAKE DOWN A GLAMPER PARTY?
Depending on the size of the party the amount of time will differ, but approximately 2 hour set up and approximately 1 hour take down.
DO YOU PROVIDE SLEEPING PILLOWS?
No, we provide decorative pillows and ask that your guests bring a pillow to sleep on.
WILL TINY LITTLE GLAMPERS PROVIDE FOOD/DRINKS/PARTY FAVORS & OTHER DECOR OUTSIDE OF THE GLAMPSITE?
We do not provide anything outside of what is pictured with your glampsite. Unless an add-on is purchased. Only some themes have add-on options.
WILL TINY LITTLE GLAMPERS BE STAYING TO FACILITATE THE PARTY?
No, we deliver and setup the party with the tents and décor. It is the responsibility of the host/hostess to supervise and facilitate the party.